Fini Product Features
Last Updated:
Deepak Singla
In this article
The Fini 90-Day Money-Back Guarantee: if Fini does not reach 90% resolution in 90 days, you get your money back. The blog outlines how the guarantee works, why it matters for support teams, and where to find the full terms. By aligning incentives directly with customer outcomes, Fini demonstrates confidence in its agentic AI platform and sets a standard for trust, accountability, and measurable results.
Yes, Fini offers a real money-back guarantee, not a trial with fine print. The 90-Day Money-Back Guarantee: if Fini does not reach 90% resolution in 90 days, you get your money back.
Most vendors promise results. We guarantee them.
At Fini, we’re so confident in our AI’s ability to outperform humans at scale that we back it with a money-back guarantee. If Fini does not reach 90% resolution in the first 90 days, you get your money back. No fine print. No excuses.
Guaranteed Outcomes
Within the first 90 days of deployment, Fini will deliver:
90% resolution on eligible tickets
If this benchmark isn’t met, you get your money back.
Why We’re Offering This
Most AI pilots overpromise and underdeliver. Chatbots “deflect” tickets instead of solving them, leaving users frustrated and CX leaders burned. And there is so much noise in the space that it’s difficult to identify best AI support solutions that will work for you.
Fini is different:
Agentic, not RAG-based → Our AI acts inside your systems, not just searches policies.
Enterprise-proven → SOC 2 Type II, ISO 27001:2022, PCI DSS Level 1, GDPR, CCPA, HIPAA-compliant, BAA-eligible.
Verified at scale → Qogita resolves 88% of the tickets Fini handles, and Column Tax has over 70% of tickets resolved end to end.
Why This Matters for Enterprises
No Pilot Fatigue → Get measurable ROI in 3 months, not endless “proof-of-concepts.”
Aligned Incentives → If we don’t make you successful, you get your money back.
Enterprise Trust → Secure, compliant, and built for enterprise scale.
How It Works
Deploy → Deploy anywhere in 2 mins on your support platform (Zendesk, Salesforce, Intercom, HubSpot, etc.), fully live in 14 days and fully autonomous in 30 days.
Measure → All metrics tracked transparently in your Fini dashboard.
Decide → If Fini does not reach 90% resolution in 90 days, you get your money back.
Why We’re Confident
Our customers, including Qogita (88% of handled tickets resolved), Column Tax (over 70% resolved end to end), and Found, have already proven what's possible with agentic AI. We’re offering this guarantee because we know our AI can outperform legacy bots and outdated ticketing systems at scale.
Final Word
Support leaders today can’t afford uncertainty. With the Fini 90-Day Money-Back Guarantee, you eliminate financial risk while unlocking AI that is accurate, compliant, and built for enterprise scale.
If Fini does not reach 90% resolution in 90 days, you get your money back. That’s our commitment.
Explore the Fini 90-Day Money-Back Guarantee
For full details, please review the Fini 90-Day Money-Back Guarantee Terms & Conditions
Run this on your own support data
Scout reads your support tickets and Slack threads, finds what keeps going wrong and drafts the fix for your team to approve.
Co-founder