Fini for Health and Fitness Tech
AI support that handles billing and access, never the diagnosis.
Fini resolves subscriptions, device and EHR sync, and account questions for the patients and teams on your platform. Keeps health data protected under HIPAA/GDPR, and anything clinical goes to a human. Live in 14 days.
Resolution Rate
Accuracy Rate
Supported Languages
Monthly RESOLUTIONS
Fini for Health and Fitness Tech
AI support that handles billing, and access, never the diagnosis.
Fini resolves subscriptions, device and EHR sync, and account questions for the patients, and teams on your platform. Health data stays private to HIPAA and GDPR, and anything clinical goes to a human. Live in 14 days.
Resolution
Rate
Accuracy
Rate
Supported
Languages
Monthly
RESOLUTIONS
Trusted by teams where compliance is non-negotiable
Trusted by teams where compliance is non-negotiable
Use Cases
Every operational ticket resolved, every clinical one routed.
Fini verifies the user, pulls live billing, integration, and account status, takes the action, and closes the ticket. The moment a question turns medical, it goes to a professional with full context.
Subscriptions, billing, and payments
Explain charges, change or pause plans, and process refunds on the spot, for member subscriptions, coach seats, or practice billing.
Catch cancellations with a retention offer when it fits, and recover failed payments automatically.
Integrations and data sync
Walk users through connection issues for any device or system, that won't upload to an EHR or lab feed that stalled.
Trace missing data across the third-party API and your own backend, then resolve it, instead of telling the user to try again.
Account access and data privacy
Reset logins and MFA after identity verification, across every device and role.
Handle data export and deletion requests end to end, logged for HIPAA and GDPR.
And everything else your users ask, handled around the clock.
Onboarding and setup
Get patients, clinics, athletes and practices live.
Orders and shipping
Track fulfillment, refills, and delivery, and chase anything that's late.
Plans and content
Unlock training plans, programs, and features, and fix broken access
Device connections
Connect Garmin, Whoop, Oura, and Apple Health, and fix stalled syncs.
EHR and lab data
Answer questions on records, labs, and exports, and trace missing results.
App troubleshooting
Work through crashes, login loops, and sync errors across devices.
Coach and team accounts
Manage seats, roles, and the links between coaches and athletes.
Clinical routing
Recognize a medical question and route it to a professional, never diagnose.
Get started · 90 day risk-free trial
$0.49 per resolution
90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0. Send 1,000 real tickets, we'll prove it on your data. If the math doesn't work, you walk.
Get started · 90 day risk-free trial
$0.49 per resolution
90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0. Send 1,000 real tickets, we'll prove it on your data. If the math doesn't work, you walk.
Loved by Enterprises
Why healthcare and fitness companies choose Fini
Generic AI agents
Fini
Fini
Resolution rate
30-50%, mostly deflection
90% resolved end to end
Answer accuracy
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
What it can do
Answers questions
Cancels, refunds, resyncs, resets, end to end
Revenue impact
Deflects tickets
Saves subscriptions, recovers failed payments
When the model is unsure
Guesses, or loops the customer
Escalates to a human with the full context
Channels and languages
Chat widget, English
In-app, email, voice; 130+ languages
Device and EHR data sync
Health-data privacy (HIPAA, BAA)
Routes medical questions to a human
Same ticket, two endings.
Everything in the Fini column is live today, including the sync and privacy controls a generic bot can’t touch.
Integrations
Works alongside your existing stack.
Works alongside your existing stack.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Your support org runs on multiple tools. Fini layers on top, deploy alongside your helpdesk, your CRM, and your internal tools without migration risk.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
02
Agentic Workflows
Connect backend systems - billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
03
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini handles 90% of volume at 99% accuracy, and keeps improving without you touching it.
Fully autonomous in 30 days.
Live without engineering. Agentic workflows inside two weeks. Full autonomy by day 30. No migration project.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini resolves 90% of tickets at 99% accuracy and keeps improving without you touching it.
Day 1
Day 14
Day 30
We went from 15% to 70% automation on key journeys. Fini doesn't just follow our playbooks, it self-improves them
Crystal Stephens
Head of Operations, Atlas
Day 01
Knowledge Agent Live
Connect your helpdesk, ingest your knowledge base, and deploy a working AI agent that resolves FAQ-level queries immediately. No code required.
Day 14
Agentic Workflows
Connect backend systems — billing, CRM, internal tools. Fini starts taking real actions: processing refunds, updating accounts, pulling customer data.
Day 30
Full Autonomy. Zero Maintenance.
Self-learning active. Knowledge gaps auto-detected. Voice, chat, and email unified. Fini resolves 90% of tickets at 99% accuracy and keeps improving without you touching it.
Compliance First
Secure by design
Built with security and compliance embedded at every
layer to protect sensitive healthcare data.
Built with security and compliance embedded at every layer to protect sensitive financial data.
SOC 2 Type II
PCI DSS Level 1
ISO 27001:2022
GDPR
HIPAA-compliant · BAA-eligible
Data Encryption
HIPAA and BAA
Is there a HIPAA-compliant AI customer support platform that will sign a BAA?
Is there a HIPAA-compliant AI customer support platform that will sign a BAA?
Is there a HIPAA-compliant AI customer support platform that will sign a BAA?
Yes. Fini is HIPAA-compliant and BAA-eligible for enterprise customers, alongside SOC 2 Type II, ISO 27001:2022, PCI DSS Level 1, GDPR and CCPA, so the BAA can be in place before any protected health information reaches the agent. For patient billing and insurance questions, Fini verifies the user, answers coverage and billing policy from your approved knowledge, and handles billing actions such as refunds inside your policies, while anything clinical goes to a person with the full conversation. Card numbers and health details are masked automatically wherever Fini stores conversation data.
FAQ
Healthcare support with Fini: frequently asked questions
Healthcare support with Fini: frequently asked questions
Healthcare support with Fini: frequently asked questions
Is Fini HIPAA-compliant, and will Fini sign a BAA?
Is Fini HIPAA-compliant, and will Fini sign a BAA?
Yes. Fini is HIPAA-compliant and BAA-eligible for enterprise customers, so the BAA can be in place before any protected health information reaches the agent. Compliance coverage: SOC 2 Type II, ISO 27001:2022, PCI DSS Level 1, HIPAA-compliant, BAA-eligible, GDPR and CCPA.
Which healthcare support questions can Fini resolve?
Which healthcare support questions can Fini resolve?
Operational ones: billing, subscriptions, insurance and coverage policy, account access, and device or integration issues. Fini verifies the user, pulls live account status from your systems, and takes the action inside your policies, across chat, email, and voice in 130+ languages.
Does Fini give medical advice?
Does Fini give medical advice?
No. Fini handles billing and access, never the diagnosis. The moment a question turns medical, it goes to a professional on your team with the full conversation.
How accurate is Fini?
How accurate is Fini?
Fini delivers a 90% resolution rate at 99% accuracy, measured through human review of conversations, across 3M+ monthly resolutions. Answers come from your approved knowledge, and when the agent cannot resolve a request it escalates to your team with the full context.
How long does it take to go live?
How long does it take to go live?
Deploy anywhere in 2 mins, fully live in 14 days and fully autonomous in 30 days. Fini works on top of the helpdesk you already use, so there is no migration project.
How is Fini priced?
How is Fini priced?
Pricing starts at $0.49 per resolution, with no per-seat fees. The 90-Day Money-Back Guarantee: 90% resolution in 90 days, or you pay $0 (eligibility applies).
Use Cases
Every operational ticket resolved, every clinical one routed.
Fini verifies the user, pulls live billing, integration, and account status, takes the action, and closes the ticket. The moment a question turns medical, it goes to a professional with full context.
Disputes and fraud claims
Verify the customer, pull the transaction, and check it against your fraud rules before anyone is paged.
Collect the dispute details, open the case, and log every step for the chargeback and audit trail. Provisional credit decisions stay with your team.
Account access and identity
Step up to KYC-grade verification before any sensitive action, every single time.
Reset MFA, unlock accounts, and re-verify identity within policy, no agent needed.
Payments and transfers
Pull real-time payment, transfer, and payout status straight from your core systems.
Explain holds and failures, then trigger the retry or refund when your rules allow it.
Subscriptions, billing, and payments
Explain charges, change or pause plans, and process refunds on the spot, for member subscriptions, coach seats, or practice billing.
Catch cancellations with a retention offer when it fits, and recover failed payments automatically.
Integrations and data sync
Walk users through connection issues for any device or system, that won't upload to an EHR or lab feed that stalled.
Trace missing data across the third-party API and your own backend, then resolve it, instead of telling the user to try again.
Account access and data privacy
Reset logins and MFA after identity verification, across every device and role.
Handle data export and deletion requests end to end, logged for HIPAA and GDPR.
And everything else your users ask, handled around the clock.
Onboarding and setup
Get patients, clinics, athletes and practices live.
Orders and shipping
Track fulfillment, refills, and delivery, and chase anything that's late.
Plans and content
Unlock training plans, programs, and features, and fix broken access
Device connections
Connect Garmin, Whoop, Oura, and Apple Health, and fix stalled syncs.
EHR and lab data
Answer questions on records, labs, and exports, and trace missing results.
App troubleshooting
Work through crashes, login loops, and sync errors across devices.
Coach and team accounts
Manage seats, roles, and the links between coaches and athletes.
Clinical routing
Recognize a medical question and route it to a professional, never diagnose.
Loved by Enterprises
Why healthcare and fitness companies choose Fini
Generic AI agents
Fini
Resolution rate
30-50%, mostly deflection
30-50%, mostly deflection
90% resolved end to end
90% resolved end to end
Answer accuracy
~90-95%; Spot-checked manually
~90-95%; Spot-checked manually
99% accuracy, regression-tested on every change
99% accuracy, regression-tested on every change
What it can do
Answers questions
Answers questions
Cancels, refunds, resyncs, resets, end to end
Cancels, refunds, resyncs, resets, end to end
Revenue impact
Deflects tickets
Deflects tickets
Saves subscriptions, recovers failed payments
Saves subscriptions, recovers failed payments
When the model is unsure
Guesses, or loops the customer
Guesses, or loops the customer
Escalates to a human with the full context
Escalates to a human with the full context
Channels and languages
Chat widget, English
Chat widget, English
In-app, email, voice; 130+ languages
In-app, email, voice; 130+ languages
Device and EHR data sync
Health-data privacy (HIPAA, BAA)
Routes medical questions to a human
Same ticket, two endings.
Everything in the Fini column is live today, including the sync and privacy controls a generic bot can’t touch.